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Deepening Customer Needs · Earning Trust Through Professional Service

وقت الإفراج:2025-12-26     الزيارات:76

— The Journey from Technical Exchange to Order Fulfillment with JM’s Malaysian Client
 
In May 2024, JIANMENG team visited an important potential client specializing in metal processing in Malaysia. This visit marked not only a product introduction but also the beginning of a deep and mutually trusting partnership. During the meeting, the team provided a systematic and detailed explanation of JIANMENG core equipment—the Full-automatic four-side v grooving machine—highlighting its technical features, process advantages, and application scenarios in the industry. This fully demonstrated Full-automatic four-side v grooving machine’s strengths in precision, efficiency, and stability.
Warmly welcomed by the client, JIANMENG team was invited to the client’s home for a meal and treated to authentic Bak Kut Teh. In this relaxed and friendly atmosphere, the bond between both sides grew stronger. Following this, the client led the team on a tour of their production workshop, introducing their product line and manufacturing processes in detail. Through this on-site visit, JIANMENG team gained a clearer understanding of the client’s business model and technical needs, laying a solid foundation for providing tailored solutions in the future.


 
Over the following six months, despite the geographical distance, JIANMENG maintained close online communication with the client about the Full-automatic four-side v grooving machine. Whether addressing technical inquiries, offering process optimization suggestions, or discussing equipment compatibility, the team responded promptly with professionalism and patience, gradually building a highly collaborative relationship.
Perseverance yields success. In December 2024, the client officially confirmed the purchase order, marking the fruitful outcome of six months of technical exchanges and trust-building. JIANMENG immediately initiated an efficient production process, strictly adhering to the client’s technical requirements and consistently upholding the “customer-first” principle to ensure product quality and timely delivery. In January 2025, the Full-automatic four-side v grooving machine was shipped as scheduled.


To ensure continuous value creation for the client, in February 2025, JIANMENG dispatched an overseas technical service engineer to Malaysia for on-site installation, debugging, and operational training. With expert skills and meticulous guidance, the engineer helped the client quickly master the Full-automatic four-side v grooving machine’s key operations, enabling smooth and efficient commissioning. The client spoke highly of both the Full-automatic four-side v grooving machine’s performance and JIANMENG end-to-end service: “From the first technical exchange to the successful implementation of the equipment, JIANMENG team has remained professional and reliable. Their equipment has improved our machining precision, and their service has given us complete peace of mind.”
This collaboration was not merely a delivery of Full-automatic four-side v grooving machine but a successful demonstration of JM’s commitment to building bridges through technology and fostering partnerships through service. JIANMENG will continue to uphold its philosophy of “professionalism, dedication, and creating win-win outcomes,” providing global clients with high-quality products and attentive service.


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